File missing: docs/suspend.htm
I am getting a "File Missing: docs/suspend.html" error when trying to access an online library resource. How do I get access to the resource?
Answer
You can either wait (about 2 hours) and your account will be cleared, or send an email to estuff@library.csustan.edu during normal business hours.
This message usually appears when our proxy server records a specific login has exceeded a download limit. (Vendor licenses restrict the amount of material which can be downloaded in a short amount of time to prevent fraudulent harvesting of their content.)
To solve this problem:
- Wait 2 hours; your proxy login should reset.
- Send us an email (estuff@library.csustan.edu) and we may be able to clear your login block more quickly.